Implementation starts with the audience
The first implementation question is not technical. It is who the support is for, what they need, and where it fits in the existing journey.
Define the operating path
- Audience and use case.
- Entry point and communication plan.
- Stakeholders and review requirements.
- Evidence, privacy, claims, and escalation expectations.
Prepare for the demo
A strong demo includes the people who will influence product fit, clinical review, marketing language, and rollout operations.